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Avenza Digital

Website Maintenance & Support

Keep your website secure, current and working as it should.

Ongoing WordPress care, updates, backups and practical technical support.

What this service covers

Our website care service handles the routine technical work, monitors essential functions and gives you a reliable route for support when something needs attention.

Is this right for you?

For organisations that need a dependable route for WordPress updates and technical support. We review the current site before agreeing the care, checks and content support it needs.

What we can help with

WordPress, theme and plugin updates

Review and apply relevant updates, with checks on the important website functions afterwards.

Security and uptime monitoring

Monitor the agreed security and availability signals and review issues that need attention.

Scheduled website backups

Agree backup arrangements and retention around your hosting and website requirements.

Routine content support

Provide the agreed allowance for everyday content changes and minor updates.

Technical troubleshooting

Investigate reported issues and explain whether a fix sits within ongoing care or needs a separate scope.

How we work with you

01

Review the website

Check hosting, access, software and known issues before agreeing the maintenance scope.

02

Set up routine care

Confirm update checks, backups, monitoring and how support requests will be handled.

03

Maintain and improve

Carry out agreed care and flag issues or improvements that need a decision.

Questions you may have

Can you support a website built by someone else?

Often, yes. We first review its platform, hosting, access and current condition to determine what support is practical.

Does maintenance include redesign work?

Routine care and agreed minor content updates are different from new page designs, features or a rebuild. We clarify the boundary and quote separately where needed.

What happens if the website has a problem?

Use the agreed support route so we can assess the issue and prioritise the response. Support hours, response expectations and any emergency arrangements are agreed in your scope.

Let's talk about what you need.

Tell us where you are now and what you want to achieve. We will agree the priorities, deliverables and scope before work begins.